VOIP Services - 2 IT Support
VoIP Services (Voice-Over-IP)
If you’re in search of an office phone answering solution, you may want to look into virtual office phone answering (IVR) and VoIP (Voice over Internet Protocol) services. VoIP is flexible, easy to set up, and cost effective. Our IVR systems are fully configurable with extensions, answering systems and voicemails.
What features do you get with VoIP?
With VoIP, you will be able to hold dozens of calls simultaneously, utilize unlimited extensions and record voicemail messages. Other features include automatic menus, transfers with Interactive Voice Response (IVR), and phone system management via phone or internet. A remote server allows you to serve multiple business locations and access your system on the go. Generally the up front costs will be the number you pick for your business, and sometimes the headsets, phones, and other hardware you might choose to purchase to interact with the system. Many VoIP systems support the phones and lines you already have, minimizing setup fees.
How does VoIP work?
When you set up VoIP you record a customized greeting and other greetings for different departments within your business. When a customer calls, they receive your answering machine, which then lists options to reach the other departments. IVR allows the customer to state which department they want to be transferred to, and your system does it automatically.
VoIP frees you from many traditional phone charges like long distance fees. Full featured business plans can cost you less each month than a traditional personal land line. Many virtual office phone answering companies say that they can save customers 40%-80% on their monthly phone bills. The automated transfer system also saves you the cost of staffing your phone all the time!
What should you consider when choosing a VoIP System?
- Do you have to replace your existing equipment?
- What call forwarding features are available?
- Does the company provide free technical support?
- What are the additional fees for features like international calling?
These are just some of the considerations to keep in mind when shopping for a VoIP solution. Virtual office phone answering is a great money-saver and is an ideal solution for both large and small businesses.